At TEG Federal Credit Union, we’re serious about protecting you from fraudulent activity on your accounts. That’s why we’ve strengthened our defenses with a new, automated system that can identify threats faster, notify you sooner and equip you with the tools you need to take immediate action against fraud. Previously, you would have only received a personal call from a live agent if fraud was suspected.
The new system allows you to receive an automated call that easily walks you through reviewing suspicious activity on your card. You may also receive Automated Fraud Alerts text messages on your mobile phone. We will also send a fraud alert via email.
Our new automated system includes:
IMMEDIATE Alerts – When suspicious activity has been detected on your account, we don’t wait for an agent to dial your number – our automated system will contact you by phone, text (if you have provided us a mobile phone number), or email (if we have your valid email address).
2-Way Communication – You can take action the second you receive your alert – by texting the provided command word, or interacting with the automated system on the phone; simply follow the instructions to answer questions regarding your recent card activity.
Real-time Support – Our live agents are ready to assist you at any time to ensure you receive the best defense exactly when you need it.
Don’t delay, please log into Online Banking to review and update your contact information to make sure you receive important fraud alerts about your account.
Members should be aware that, while TEG FCU does monitor fraudulent or suspicious account activity and may proactively contact a member about this activity, we will never call and ask for confidential information such as your entire account number or PIN.
Contact our Solution Center at 845-452-7323 if you suspect that you have received a texting or phone scam and may have provided confidential information.
