FAQs

You can retrieve balance information, hear your most recent transactions, transfer funds, complete a check withdrawal, make a loan payment, and more.

You can change your ACCESS CODE for Call 24 anytime by choosing option 7, Additional Options, and option 2 Change Preferences, from the Call24 menu.  Follow the instructions to change your Access Code. Or you can call us during regular business hours at 845.452.7323 for assistance.

To report a lost or stolen credit card, please call us at 845.452.7323.  Within digital banking, under the Card Management feature, you can select your card that has been lost or stolen, then click on Replacement Options to indicate that your card has been Lost or Stolen.  Still, you must contact us via phone for a replacement card.

Yes.   Go to www.tegfcu.com, click on the TEG FastPay button!  Or telephone TEGFCU at 845.452.7323  for assistance.

A Satisfaction of Lien will be sent 10 business days after the loan has been satisfied in full.

Yes. You can pay your loan online by logging into Digital Banking.  Select Transfer & Pay, then select Transfers, and Make a Transfer tab.  Follow the prompts to select your From and To account, Payment Type, Frequency, and Date.  You can also enter a Memo, which will appear on the transaction.  Click on the Review Transfer button to review your payment instructions, edit the transfer if necessary, and submit your transfer to process your loan payment.

Available through the TEGFCU Mobile Apps for iPhone, iPad, and Android devices, mobile check deposit allows you to make check deposits to your TEGFCU account using your camera-enabled mobile device.  Log in to your TEGFCU mobile app and click on the Deposit Check widget that is located on the navigation bar at the bottom of the screen.

Anyone who has been a member for at least 60 days can use the mobile Deposit Check feature. Your account must also be in good standing.

An “eligible” check is a check that is payable to you and is within the meaning of a “check” as defined in Federal Reserve Regulation CC and TEGFCU’s deposit guidelines.

Acceptable items include personal checks, government checks, business checks, money orders, traveler’s checks, and cashiers or certified checks drawn on a U.S. financial institution and in U.S. funds.

The following are not eligible Items:

• Checks payable to others (even if endorsed over to you);
• Demand drafts or remotely created checks (checks lacking the original signature of the person authorizing the check);
• Substitute checks (paper checks/items created from an electronic image);
• Checks in which any fields on the front side contain obvious alteration(s), anything not authorized by the owner of the account on which the check is drawn, or any irregularity of any kind (for example, numerical and written amounts are different);
• Checks previously returned unpaid for any reason;
• Checks that are postdated or more than six (6) months old;
• Checks drawn on a foreign financial institution or payable in a foreign currency;
• Checks you suspect may be fraudulent or not properly authorized;
• Checks exceeding the daily deposit limits of up to five (5) checks daily, cumulatively totaling up to $3,000.00;
• Checks not acceptable under the terms of your Membership Agreement.

Once you’ve downloaded the TEGFCU Mobile App from the Apple Store or Google Play and have signed up for Digital Banking, you can start depositing checks.

Just log in and click on the icon for Deposit Check which is located on the navigation bar at the bottom of the screen.  After you have read and agreed to the TEGFCU Mobile Deposit Capture Agreement, follow the instructions on the screen:

• Select the account you want to deposit the check in.
• Enter the amount of the check being deposited.
• Click on the Capture Image button.
• Endorse the back of the check using black ink with your signature and “Mobile Deposit
  Only to TEGFCU account #____________” and be sure to include your correct TEG account number.
• Make sure that your check is properly endorsed on the back. Failure to do so will cause the deposit to reject during processing.
• Take a picture of the front and back of the check following the instructions on the screen.
• Click on the Submit button.

Once in the App, click on Deposit Check and follow the instructions.

• Front View:  Place the check on a flat surface aligning the check front within the image box on the screen and click on the camera icon which is located on the top right corner of the screen.
• Back View:  Place the check on a flat surface aligning the check back within the image box on the screen and click on the camera icon which is located on the top right corner of the screen.
• If the front and back check images look good, click on the Submit button.
• If not, you can follow the instructions on the screen to retake the check images.

Tip: Take the picture on a flat surface that has a plain dark background.  A darker background tends to work better so the check stands out.

Yes. You may deposit up to five (5) checks daily, cumulatively totaling up to $3,000.00.

Deposits may not show up in your account right away as they first must be reviewed and processed. Any deposit made after 4:00 p.m. EST each business day will be credited on the next business day after 9:00 a.m. EST. Any deposit made between 9:00 a.m. EST and 3:59 p.m. EST will be credited on the same business day after 4:00 p.m.

The total deposited funds in a single day will be placed on a two-day hold with $225.00 available immediately according to Reg CC Funds Availability.  Any crediting of the Member’s account for items deposited using Mobile Check Deposit is provisional, subject to review, verification, and final settlement.

Deposits made after 4:00 p.m. EST will be credited on the next business day after 9:00 a.m. EST.

Once you’ve scanned and submitted your deposit, you should mark the checks as having been deposited (i.e., write:  Mobile Deposit and the Date/Time of the deposit) and store them in a secure location until you destroy them. There are no laws or regulations that specify any length of time you need to keep the original checks.   However, we suggest that you securely store the check for 60 days.

Click on Deposit Check widget that is located on the navigation bar at the bottom of the screen.  Once the Deposit Check screen appears, click on the Activity tab.  Your recent mobile check deposits will appear.  You can click on any check deposit listed to see images of the mobile check deposits.

Your smartphone may not be compatible with the Mobile Check Deposit service. This is rare but usually has to do with the camera in the smartphone.  When you enroll in the Mobile Check Deposit service, you will be prompted to allow the TEGFCU app to access the camera on your smartphone.   Once you allow camera access, you will be able to begin your mobile check deposit transaction.

Go to www.tegfcu.com and click on the First Time User? Get Started prompt located in the Login box.  Simply follow the instructions on the screen.

You will need to create a Username, and after your Secured Access Code verification you will need to select a password:

• Review and agree to the TEGFCU Online Banking Agreement and Disclosures.
• You must setup a unique Username that is 8 to 40 characters in length that is not your SSN or account number.
• You must setup a Password. Password must follow these guidelines:
• Passwords are case-sensitive.
• Password must be 12 to 40 characters and must contain:
  • a minimum of 1 lower case character.
  • a minimum of 1 upper case character.
  • a minimum of 1 number.
  • a minimum of 1 special character.
• Cannot be your Username nor your E-mail address.
• Cannot be any of your previous five passwords when updating your password.

Once you complete the above steps, you’re good to go!   The next time you log in, you will use your Username and Password.

An authenticated e-mail address is required to enroll in digital banking (and bill pay).  You must provide an e-mail address so that you can receive important alerts for your account as well as access the password reset tool.  Your email address is also required for Bill Pay.

Those without a Social Security Number should call a Member Service Representative for assistance at 845.452.7323 and select Option 8.

For business accounts, the birth date is the date the account was opened.  If you do not have this information, please call us at 845.452.7323 and select Option 8 and we’ll be happy to help you.

If you have forgotten your Username, please call us at 845.452.7323 and select Option 8; we’ll gladly help you.  For security purposes, we will first need to verify your identity.

If you want to change your Username at any time, you can do so by going to Tools, Settings, Security tab.  In the Security Information section, you can change your Username by clicking on the Pencil icon.  You will be sent a security code to the device you have on record with us that you must enter prior to being allowed to make the change.  Username must be 8 to 40 characters.

You may use our password reset tool or contact us for assistance.  Click on Forgot Password above the Digital Banking login box located at the top of the TEGFCU home page.

If you want to change your Password, you can do so any time by going to Tools, Settings, Security tab. In the Security Information section, you can change your Password by clicking on the Pencil Icon.  You will be sent a security code to the devise you have on record with us.  You must enter the security code you receive prior to being allowed to make the change.  Your password must follow these guidelines:

• Passwords are case-sensitive.
• Password must be 12 to 40 characters and must contain:
  • a minimum of 1 lower case character.
  • a minimum of 1 upper case character.
  • a minimum of 1 number.
  • a minimum of 1 special character.
• Cannot be your Username nor your E-mail address.
• Cannot be any of your previous five passwords when updating your password.

TEG’s Digital Banking supports the last two versions of supported browsers. Using other browsers may cause the web pages to appear misaligned and prevent access to Digital Banking.  It is highly recommended that the most current browser version be used to access Digital Banking.

• Google Chrome: Latest two versions
• Firefox: Latest two versions
• Microsoft Edge: Latest two versions
• Safari: Last two major versions
• Chrome for Android: Supports the current device OS browser
• Mobile Safari for iOS: Supports the current device OS browser

Yes, you can.  You have the option to export via QuickBooks®, Quicken Web Connect®, Microsoft OFX , or a CSV file.  To use this service, log in to Digital Banking, from your Dashboard click on the Account you want to export your transactions.  On the Accounts screen click on the Download Transactions icon.  Follow the instructions on the Download Transactions screen. You must download a separate file per account.

I can’t log in to Digital Banking. What do I do?

If you can view the other areas of our website but are unable to access Digital Banking, it may indicate a problem accessing secured websites.

If you are using one of the browsers we recommend and are still experiencing an issue, the problem may lie with your Internet Service Provider. This is particularly common with employer-based access to the Internet. Your employer may have firewalls, proxy servers, or other equipment that may prevent access to secured sites.  Contact your company’s IT Department regarding the problem or try to access Digital Banking from another location.

If none of these suggestions apply, please call us at 845.452.7323, Option 8.

I keep getting an Error Message. What does it mean?

There are several different errors that may occur based on the function you are attempting to do.  Please see “The following errors may occur when accessing Digital Banking” FAQ.  If none of these FAQs are applicable, please call us at 845.452.7323, Option 8 for assistance.

The following errors may occur when accessing Digital Banking:

Wrong Credentials error.

Your username and/or password is incorrect. Verify your username and password and re-enter. Check to make sure the Caps Lock is not on. Passwords are case-sensitive; the Caps Lock may alter the way your password is being entered.

The account has been locked.

You have had too many invalid login attempts. Digital Banking will allow three invalid password attempts and will lock out the user on the fourth try.  Please contact us at 845.452.7323, Option 8 for assistance.  For security purposes, we will need to verify your identity before we can unlock your username.

We’re sorry, but we are unable to process your request at this time.

Digital Banking may be temporarily down for system maintenance.  Try again periodically. If the message is displayed repeatedly, contact us at 845.452.7323, Option 8.

Unsuccessful Transfer(s)

If a transfer is unsuccessful, you will be given a reference number. You may contact us, and a Member Service Representative will assist you in finding out why your transfer was unsuccessful.

Tip: To show us the exact error message that you are receiving, display the error message on your screen, then press FN & Print Screen on your computer’s keyboard or take a picture on your mobile devise. This will transfer the image to your clipboard, which can then be pasted into a Word document or other application for referencing.

When experiencing an error message, try the following steps before contacting TEGFCU:

• Clear the cache/cookies, reload or refresh
• Close the browser
• Retry

If you try this and you continue to receive an error message, contact us at 845.452.7323 and select Option 8.

IMPORTANT: When reporting problems to us, please have as much information ready as possible (e.g., when the problem occurred, browser version, the exact error message that is displayed, etc.).

How do I determine what my browser version is?

This depends on the browser you are using. It can usually be found in the toolbar at the top of your browser window. Look for a Help menu. Once you find it, click on one of the following: “About Microsoft Edge,” “About Mozilla Firefox,” “About Safari,” or “About Google Chrome.” A screen will appear telling you what browser and version you are using.

IMPORTANT: When reporting problems to us, please have as much information ready as possible (e.g., when the problem occurred, browser version, the exact error message that is displayed, etc.).

A pending transaction is a type of “hold” on your account that affects your available balance. Your account balance can often differ from your available balance due to a pending transaction or “hold” on your account. For example, gas stations often “hold” up to $75 or more from your account when you fill up even though your final transaction amount may only be $30. That gas station transaction will eventually clear your account for $30, but they “hold” the funds from your available balance until the transaction clears. Regularly viewing your pending transactions may help you avoid unexpected overdraft fees.

You can view and print copies of checks that recently cleared in your account history for the past 180 days (about six months). Just click on the check number, and it will bring up the image of the check.

If you don’t have the ability to print the check copy or need a copy of a check that is more than 180 days old, you can submit the request online. Simply go to Tools and click on Message Center.  Click on the Compose button on the left and select Check Copies from the Subject dropdown.  Follow the instructions on the screen.  It can take up to 15 business days for you to receive the printed check copy.

Please allow up to 15 business days to receive a printed copy of a check requested through digital banking.  It will be mailed to you via USPS.

Reminder: You can view and print images of checks for the past six months right in Digital Banking.

Yes, you can request a stop payment for a check online.  Log on to your digital banking and go to the Accounts & Loans widget.  Click on Check Services and select Stop Payment. Follow the instructions on the screen to submit a New Stop Pay Request.

Note: Only stop payment requests for checks are available online. ACH (electronic) stop payment requests must be handled by TEGFCU staff. Please call us at 845.452.7323 for assistance.

Only stop payment requests for checks are available online. ACH stop payment requests must be handled by TEGFCU staff. Please call us at 845.452.7323 for assistance.

You can reverse a stop payment, but you cannot do it online. You will need to go into a branch, fax (845.790.6624), or mail a letter to TEGFCU, 1 Commerce Street, Poughkeepsie, NY 12603.

Yes, if you have not had a name change or address change since the last time you placed an order, you can order checks online. Simply log in to Digital Banking, Accounts & Loans, and select Check Services.  Click on Reorder Checks and follow the instructions to process your check order.

You can make a loan payment by doing a one-time, scheduled or recurring funds transfer.

To make a payment from a TEGFCU account:  On the Transfer & Pay menu, select Transfer, then select Make a Transfer, and follow the instructions on the screen.

To make a payment from an External Account: You must first link your external account to your TEGFCU digital banking.  Once your external account is linked, you can make a payment to a TEGFCU loan from an account at a different financial institution by selecting the external account in the From account drop-down.  Please note that external transfers take 2 business days to complete.

You can also set up an External Funds Transfer from an account at a different financial institution to your TEGFCU primary share or checking account.  Then, set up your loan payment from your TEGFCU account.

To schedule your loan payment to occur automatically every month:  To schedule your payment to be made automatically on a certain date each month, you must create a Recurring Transfer.  On the Make a Transfer screen, click in the Recurring Transfer box and follow the instructions on the screen.

Yes, you can update domestic addresses, phone numbers and contact information online. Log in to Digital Banking and select Tools, Settings, and then Contact. For your security and to help verify your identity, you will be sent a Secured Access Code as directed on the screen. Once received, enter the code in the box on the screen and click on the Save button.

Note: Foreign addresses cannot be updated online. Please contact TEG Federal Credit Union directly at 845.452.7323.

No, unfortunately, at this time, that feature is not available.   It may be in the future, but for now you will have to make any principal-only payments in a branch or via mail.

To report an issue with accessing Bill Pay, please call us at (845) 452-7323 or (888) 834-8255, and a Member Services Representative will be happy to assist you with Bill Pay.

To use Bill Pay, you must be a Digital Banking user and have a checking account.  Log on to Digital Banking, click on Bill Pay, which is under the Transfer & Pay feature.  Follow the step-by-step instructions on the screen to enroll in Bill Pay. Once you’ve selected your funding account and successfully enrolled, you can set up payees and pay bills.

You can pay anyone in the United States that you normally pay by check or automatic debit. Even if you don’t receive bills from the company or person you want to pay, you can still add the information required to make payments. You can pay large and small companies and individuals such as childcare providers or family members. When you pay a bill, Bill Pay sends the payment electronically whenever possible. If the company or person cannot receive electronic payments, Bill Pay prints a check and sends it to the address you provide when you add the payee information and schedule the bill payment.

You cannot use Bill Pay to pay any company or person with an address outside the United States or its territories. We are also unable to process any payments to federal, state, or local tax agencies.

To pay your bills online, add the companies and people you want to pay. We use this information to make the payments for your bills. The Pay Bill section will list all the payees you’ve added to Bill Pay. To pay a bill, enter a payment amount and the date you want the payment to be delivered by. You can also select the deliver by date from the calendar.

Note: When you enter an amount, Bill Pay automatically displays the earliest date you can select for the payment to be sent in the Start Date box.   You can either accept this date or change it to a later one.  The Start Date you select will also be shown as the Deliver By date in the Delivery Method box.

Note:  If the bill payment is an electronic bill payment, the funds will be verified and debited from your account the day BEFORE the Deliver By date so that the electronic payment will reach the payee by the Deliver By date. You can enter a Memo by clicking on the + Add Memo prompt.  Remember to click on the Submit Payment button to process your bill payment.

After you submit a bill payment, click on the Scheduled tab, allowing you to preview the bill payments scheduled for processing.   The MultiPay tab allows you to pay Multiple Bills from one screen.

The amount of an electronic bill payment will be verified for funds availability the day BEFORE the bill payment is Delivered By date. The payment amount will be deducted from your bill pay funding account if funds are available.   For example, if it’s June 25th and you schedule your payment to be Delivered By July 1, it will come out of your account on June 30th if you have sufficient funds to cover the bill payment amount.  Your account is debited the day BEFORE the Deliver By date so that an electronic bill payment can reach the payee by the Delivered By date.  Check bill payments will be deducted from your account when the check is presented.

You cannot use Bill Pay to pay any company or person with an address outside the United States or its territories. We are also unable to process any payments to federal, state, or local tax agencies.

All electronic bill payments must be submitted on a business day before 3:00 pm EST to be delivered by the next business day.

The scheduled payment is made on the preceding business day.  Weekends and holidays are not available for selection on the bill pay calendar.

Currently, we don’t issue bill payments from a credit card.

In most cases, you can cancel an electronic payment 3 days or more before its deliver-by date, and you can cancel a check payment 5 days or more before its deliver-by date.  To cancel a payment, go to the Scheduled tab within Bill Pay, find the scheduled payment you want to cancel, and click on the Pencil icon to edit the scheduled payment.  Click on the Cancel Payment prompt located in the lower-left corner of the screen.  You will be prompted with the Are You Sure? screen and click the Yes, Cancel button to cancel your bill payment.   You will then see a green bar at the top of your digital banking screen, letting you know your bill payment was successfully deleted.   If a bill payment is in processing status, you will not be able to cancel the bill payment.

You are the only person who can authorize payments to be issued against your account.

Yes, you don’t need an account number to make a payment.   You can add a memo to a bill payment using the +Add Memo field.

Our service is highly secure and designed to safeguard the privacy and security of your financial information fully. Unlike normal Internet communication, all information sent to and from our processing center is encrypted and sent through a secure communications channel. Messages cannot be redirected, read, or tampered with. We also take advantage of the maximum level of security supported by your browser.

Only you can authorize payments. You have complete control over whom you are issuing a payment to, the exact payment amount, when the payment should be sent, or whether to pay the bill at all.  If you have a flat fee or recurring bill you would like to have paid automatically each month, you can schedule the recurring payment.

Auto-pay provides a means for automatically scheduling payments in Bill Pay based on the options you select. You can set up an automatic payment schedule to pay bills of a set amount at regular intervals. For example, you can schedule a payment on the first of each month to pay your mortgage or rent.  Other payment frequencies are available.

From the Bill Pay screen, click on the Bill Pay Dashboard.  Find and select the payee you want to set up for auto-pay. On the Make a Payment tab, follow the screen’s instructions by completing each required field.  Select the appropriate Frequency to auto-pay the payee, and be sure to complete the Start On and Ending information.  Then, save the payment instructions by clicking on the Submit Payment button.  Once successfully submitted, be sure to verify the bill payment instructions by clicking on the Scheduled tab.

An electronic version of a bill, which is also called an e-bill, is a bill that you can view and pay online.  It typically contains the same information as a paper bill or statement.

Yes, you can pay a payee up to $10,000.00.

You can transfer funds from the Transfer & Pay menu by selecting Transfers.  Select the Make a Transfer tab and follow the instructions on the screen to transfer between your TEG accounts.

Select Transfers to schedule a funds transfer from the Transfer & Pay menu.  Click on the Make a Transfer tab and follow the instructions by selecting the From and To accounts, Amount, and Date.  You can also enter a Memo, which will appear on your transaction history when the scheduled transfer is processed.  Save your scheduled transfer instructions by clicking on the Review Transfer button and review your instructions to make sure you entered your transfer instructions correctly.   If you need to correct your transfer instructions, click the Edit Transfer button.  If your transfer instructions are correct, click the Submit Transfer button to process.

NOTE:  Your transfer will be processed immediately if you select the current date.

NOTE:  Scheduled transfers can be set up for the following business day or later.

Yes, this is called External Funds Transfer and can be done in the Transfer & Pay feature, Transfers tab.

External Funds Transfer allows you to transfer funds between your TEGFCU accounts and accounts you have at other financial institutions. To use the service, you must set up your external (a.k.a. “linked”) accounts by going to the Transfer & Pay menu.  Select Transfer, and click on the More Actions tab.  Click on Add Account and follow the directions on the screen.  You will need the name of the other financial institution, the account number, and the routing number.   Or your user credentials for your other financial institution based upon which option to choose to add an account.

Simply log in to your TEG Digital Banking.   Choose Transfer & Pay from the menu, and select Transfers.   Then follow these steps:

Step 1: Add an External Account by clicking on the More Actions tab.  Under the Add an Account function, use the External Account section to select the method you want to use to link your external account.

Add an account instantly:  Sign in with the credentials you use for your external account.

Add an account manually:  Enter your account number and routing number for your external account. Verification can take up to 3 days by following Step 2 instructions below.

Follow the instructions on each screen and complete all of the fields with the correct information for your account at your other financial institution.

Step 2: Verify Your Account. Within 5 to 7 business days, if not sooner, we’ll make two small micro-deposits to your other financial institution account. Once you see those deposits in your other account, come back to your TEG digital banking, and on the top of your Dashboard, click on the Verify External Account option that will appear above your accounts.   Complete the verification by entering the two micro-deposit transaction amounts to complete the setup of linking your external account to your TEGFCU digital banking for transferring funds.

Step 3: Once you’ve verified your external account, you will be able to make a transfer.  Simply select Transfer & Pay, Transfers, and Make a Transfer.  You’ll be able to choose your external account from the To and From drop-down menu.

Note: Please allow 2 business days to complete transfers to/from another financial institution. Transfers must be created before 2:30 p.m. EST to be processed on the same business day.

Limits: You may transfer up to $3,000 per transaction on a single business day using External Funds Transfer.

Yes, you may transfer up to $3,000 per transaction on a single business day using External Funds Transfer.

There is no charge for an external funds transfer transaction through digital banking.

The eDocuments service provides electronic delivery of your notices and monthly or quarterly statements, which will take the place of your mailed paper notices and statements.

Sign in to Digital Banking. Click on Accounts & Loans and select eDocuments.  To enroll in eDocuments you must read and agree to the eConsent Disclosure.  Once enrolled, you can access your eDocuments.  When a new eDocument is available for viewing you will receive an email notification.

To access your eDocuments, log in to Digital Banking, click on Accounts & Loans, and then eDocuments.   Click on the Documents tab to view your Statements and Notices.   Click on the document you want to view.  It’s that easy!

There is no charge for the TEGFCU eDocuments service. It is absolutely free!

You will receive an email notification when your eNotice or eStatement is available for viewing.  Of course, your email address is confidential.

Yes, your eDocuments and email notifications are independent of one another. If you do not receive your email notification, your eDocuments will still be available through your digital banking.

You will need a Web browser such as Chrome/Safari/Edge/Firefox and an Internet connection. You will also need a PDF reader plug-in, such as Adobe Acrobat Reader, to view your eDocuments.

Adobe Acrobat Reader is free software that you can download here.

Press the printer icon using the Adobe Acrobat Reader toolbar. You can either print the entire notice or statement, or just a particular page.

Using the Adobe Acrobat Reader toolbar, press on the diskette icon. You will then be asked where on your computer or devise you would like to save it.

No, you can either receive a paper statement via mail or an electronic statement via your digital banking. You cannot receive both.

According to the law, we must deliver the statement to the primary account holder.

eDocuments are designed with several state-of-the-art security features to keep your account information safe. These features include a firewall software security management system and 256-bit encryption.

Your eStatement will be available within the first few days of the new month for your prior month’s statement.  eNotices are available within minutes of the notice date.

eDocuments cannot be emailed to you.  For your security, you must log in to Digital Banking to access your eDocuments.

Previous eDocuments will be available for up to 18 months.

We can only send your eDocument notification to one email address.

You can change your email address online by signing into Digital Banking and clicking Tools, Settings, and then the Contact tab.  Use the pencil icon to update your email address in the Email Addresses section.   Be sure to click on the Save Changes button so your email update is processed.

TEGFCU eStatements can be saved as text, HTML, or PDF files, but do not currently support any financial software packages.  If you need to download your TEGFCU transaction data into Quicken, QuickBooks, or a spreadsheet format such as XLS or CSV, log in to Digital Banking and select Accounts & Loans.  Click Accounts and click on the account you want to view transactions.  Next, click the Download Transactions icon to select the file format you need.  Then, follow the instructions on the screen.

Log in to Digital Banking. In the Tools menu, select Alerts. Then, choose the type of Alert you would like to receive by clicking on the alert type on the left, then slide the button to the right to turn on that alert type.  Follow the instructions to set up your alerts and delivery method.  Click the Save button at the bottom of the screen to save your alert instruction.

Note: You can receive Account Alerts by account type to notify you when your balance falls below a certain amount, when a deposit has been posted to your account, when a loan payment is due—plus many more alert options are available. You can also set up Transfers Alerts, so you are alerted when specific types of transfers are added, blocked, canceled, submitted, failed, and succeeded.  General alerts cannot be turned off for security purposes as they are default alerts that notify you whenever your digital banking is accessed, or an invalid login has been attempted.  Mobile Deposit alerts will notify you when a mobile check deposit has been completed and is considered a default alert that cannot be turned off.

You must choose your alert delivery method to receive alerts as a text / SMS message to a mobile device or choose to receive an email or push notification.  Remember to click the Save button to save your alert delivery method.

First, you will need to verify that your mobile phone number is correct by going to Tools, Settings, and Contact tab.   In the Phone Numbers section, review your mobile number.  If your mobile number is incorrect, click on the pencil icon to update your mobile phone number and click the box to the left of the I Would Like to Receive SMS Text Messages to This Number.  Then select the Save Changes button at the bottom of the screen.

Once you have confirmed that your mobile number is correct, proceed to Tools, Alerts, and set up your alerts and delivery methods for each type of alert you would like to receive. On the delivery method screen for each alert you want to receive, click the SMS delivery method option and then click the Save button.

Just about — the alert service runs every minute.  However, the alert import file is run every 30 minutes, so there could be a delay in some account-based alerts (i.e., your balance has fallen below a certain amount…)

If you can view the other areas of our website but are unable to access Digital Banking, it may indicate a problem accessing secured websites.

If you are using one of the browsers we recommend and are still experiencing an issue, the problem may lie with your Internet Service Provider. This is particularly common with employer-based access to the Internet. Your employer may have firewalls, proxy servers, or other equipment that may prevent access to secured sites.  Contact your company’s IT Department regarding the problem or try to access Digital Banking from another location.

If none of these suggestions apply, please call us at 845.452.7323, Option 8.

There are several different errors that may occur based on the function you are attempting to do.  Please see “The following errors may occur when accessing Digital Banking” FAQ.  If none of these FAQs are applicable, please call us at 845.452.7323, Option 8 for assistance.

Wrong Credentials error.

Your username and/or password is incorrect. Verify your username and password and re-enter. Check to make sure the Caps Lock is not on. Passwords are case-sensitive; the Caps Lock may alter the way your password is being entered.

The account has been locked.

You have had too many invalid login attempts. Digital Banking will allow three invalid password attempts and will lock out the user on the fourth try.  Please contact us at 845.452.7323, Option 8 for assistance.  For security purposes, we will need to verify your identity before we can unlock your username.

We’re sorry, but we are unable to process your request at this time.

Digital Banking may be temporarily down for system maintenance.  Try again periodically. If the message is displayed repeatedly, contact us at 845.452.7323, Option 8.

Unsuccessful Transfer(s)

If a transfer is unsuccessful, you will be given a reference number. You may contact us, and a Member Service Representative will assist you in finding out why your transfer was unsuccessful.

Tip: To show us the exact error message that you are receiving, display the error message on your screen, then press FN & Print Screen on your computer’s keyboard or take a picture on your mobile devise. This will transfer the image to your clipboard, which can then be pasted into a Word document or other application for referencing.

When experiencing an error message, try the following steps before contacting TEGFCU:

• Clear the cache/cookies, reload or refresh
• Close the browser
• Retry

If you try this and you continue to receive an error message, contact us at 845.452.7323 and select Option 8.

IMPORTANT: When reporting problems to us, please have as much information ready as possible (e.g., when the problem occurred, browser version, the exact error message that is displayed, etc.).

This depends on the browser you are using. It can usually be found in the toolbar at the top of your browser window. Look for a Help menu. Once you find it, click on one of the following: “About Microsoft Edge,” “About Mozilla Firefox,” “About Safari,” or “About Google Chrome.” A screen will appear telling you what browser and version you are using.

IMPORTANT: When reporting problems to us, please have as much information ready as possible (e.g., when the problem occurred, browser version, the exact error message that is displayed, etc.).

You sure can! You can also hide accounts that you don’t want to see.  Go to Tools, Settings, Accounts. You will see all your accounts listed.  Click on the pencil icon for the account you want to change the account name to something you prefer, also known as a Nickname.  Enter the Nickname that you want to use for the account and click Save.  If you don’t want to see an account, you can hide it and unhide it anytime by clicking in the Hide This Account box.  Remember to Save your updates.

You can also reorder your account so they appear in the order you would like to see them.  This is done via Tools, Settings, Accounts screen.  Simply click on the Reorder Accounts prompt and use the up and down arrows to put the accounts in the order you would like to see them on your Dashboard and Accounts screen.

Yes, you can, and for security purposes, it is a very good idea to set up Alerts so you know when specific events occur.  Go to Tools and select Alerts.  You will see that there are many different types of alerts you can set up.   There is no limit to the number of alerts you can set up, and you can deactivate specific alerts at any time.  Please note that several default alerts have been automatically set up for security purposes and you are unable to turn off default alerts.