Please be aware of a phishing telephone scam that some credit unions across the country are reporting more frequently. Members are receiving calls from fraudsters posing as credit union employees, claiming their accounts or cards are compromised or deactivated.
Scammers are duplicating the phone numbers of financial institutions so the call appears to be coming from a legitimate source. The caller asks for personal or card information to verify account ownership before securing the account or reactivating the card. If you get a call like this, it’s not from TEG Federal Credit Union or our staff.
Keeping your personal information, log-ins, and passwords safe, secure, and private is vitally important.
TEGFCU will NEVER contact you directly to request any of your account information, including:
• Social Security Number
• Credit or Debit Card numbers
• Security Code or CVV
• PIN – Personal Identification Number
• Address
• Date of Birth
• Online Banking Login Information
• Verification Codes
• Passwords
If someone asks for your account details by phone, don’t share any information and hang up immediately. Likewise, if you receive an email, website pop-up, or text with a suspicious link – stop and think before you click.
Contact our Solution Center at 845.452.7323 to stay ahead of potential scams or fraud targeting our members.
Fighting Fraud Together
We use robust security practices to protect your accounts and are implementing more measures against unauthorized activity. Still, member vigilance is our most effective form of fraud prevention.
Most importantly NEVER share your security credentials with anyone and, if something doesn’t seem right, report it right away.
The FTC outlines simple ways you can avoid a phish and keep your information out of scammers’ hands. Read more…
Share this information with friends and family members who may be more susceptible and vulnerable to this type of fraud.
